Affordable Connectivity Program (ACP)
The ACP is an Federal Communications Commission (FCC) program that helps connect families and households struggling to afford internet service.
The Benefit provides:
Up to a $30/month discount for internet service
Up to $75/month discount for households on qualifying Tribal Lands
A one-time discount of up to$100 for a laptop, desktop computer, or tablet purchased through a participating provider
- Online Account and Application Record – An Excel spreadsheet to record online account information and to write progress notes
- Cover letter sample – A PDF that shows what an ideal cover letter looks like
- Cover letter template – A Word document that you can use to start a cover letter
- Resume sample – A PDF that shows what an ideal resume looks like
- Resume template – A Word document that you can fill in to create a resume
- Resume key words – A PDF that provides key words to use on resumes and in cover letters for different jobs
- Resume worksheet – A PDF document that can be printed and given to a customer before you start to create a resume
- Where possible, show up to 10 years of continuous employment. It is the customer’s preference whether to show more
- Include volunteer positions under Professional Experience when there are employment gaps
- Parsers (algorithms) use a hierarchy that is based on employer preferences. That’s why it’s imperative to use key words and list career highlights and qualifications/skills at the top of the resume
- Write a resume around the job description
- Write different resumes for different jobs/industries
- Show on-going education and learning (this makes the resume stronger)
- Eliminate all spelling and factual errors
Cover Letter Tips
- Write different cover letters for different kinds of jobs
- Tell a story to show more than what the resume can tell alone
- Describe what you can offer a prospective employer
- Describe how the customer can help the employer to succeed
- Use the customer’s own words
- NYS Dept of Labor account sign in, job information, job listings
- Unemployment Insurance (NYS Labor Dept) claim or certify benefits
- ID.me Unemployment verification
Local Employers in Onondaga County
- Upstate University Health System
- Syracuse University
- St. Joseph’s Hospital Health Center
- Crouse Hospital
- Lockheed Martin
- National Grid
Oneida, Madison, and Herkimer Counties
- Indium Corporation
- Price Chopper/Market 32
- Hannaford Markets
- Mohawk Valley Health System
- Munson Williams Proctor Institute (MWPI)
- Byrne Dairy
- National Grid
- SUNY Polytechnic Institute
- Colgate University
- Oneida Health Care
- Briggs and Straton
- SUNY Morrisville
- OCM BOCES
- Syracuse Educational Opportunity Center
- Syracuse City School District Adult Ed/Sidney Johnson Vocational Center
- Onondaga County Public Libraries
Oneida, Madison, and Herkimer Counties
- NYS Dept of Motor Vehicles permit or license, car registration, driving regulations
- National Grid gas and electric company.
- Spectrum Television, phone, and internet service provider.
- Syracuse Housing Authority public housing application
- Internal Revenue Service tax information, account sign in, file federal returns
- NYS Dept of Taxation & Finance tax information, file state returns
Email is an old technology, and it is inherently flawed. Consider following these guidelines to make yourself and your personal information more secure. Consider using Gmail for your email account(s). It is less susceptible to spam and phishing than yahoo, Hotmail, Frontier, and AOL.
Recommendations for Keeping your Email Secure:
- There are two ways to create an email password:
1) use a combination of lower and uppercase characters, special characters (&^%) and numbers;
2) create a long passphrase, a sentence or a phrase that includes a combination of upper- and lower-case letter, special characters, and punctuation (example: Syr@cusew1ntersarec0ld!)
Consider Using Two Email Accounts
- Consider using one email account for family/friends, and another account for all business transactions. Why? Some companies will sell your data, and having a second account limits your exposure.
- If you suspect that your account with a business has been compromised, change your email password immediately.
- Change your password from time to time.
- Apply all software updates to your devices.
- Don’t send sensitive information by email.
- Don’t store sensitive information in cloud services like Evernote and Dropbox.
Definition: Spam is simply unsolicited emails sent to many recipients. For example, you book a hotel through Hotels.com and suddenly you’re receiving dozens of email promotions from hotels.com.
- Unsubscribe to company emails, at the bottom of the email you’ll find the unsubscribe link in small print.
- When you create accounts online, look for settings that allow you to regulate the emails you receive.
- Report the email as spam, your email provider will then prompt you to send future messages from the sender to your spam or junk folder, depending on your provider.
- Delete emails in your spam/junk folder. Remember first to review all emails in the folder, since some legitimate emails will end up there. When in doubt, report and delete.
Definition: The fraudulent practice of attempting to acquire sensitive data or personal information including passwords, credit card numbers, etc. While phishing commonly occurs through email, phishing attempts are also made by phone, through text messages, and direct messages (aka DM’s) on social media. Sometimes, the phishing attempt appears to be from someone you know or from a company you’re doing business with.
How to Recognize Phishing
- Always check the email address of the sender. Many phishing attempts will make a subtle misspelling of a legitimate domain name. Example: A phishing email sent from someone pretending to represent Bank of America might have sent an email from ‘bank0farnerica.com.’ Did you notice that in ‘of’, the ‘o’ has been replaced with a zero, and that in America, the ‘m’ has been replaced by ‘rn?’
- Phishing messages often contain poor spelling and grammar, if the wording of an email claiming to be from a professional company and organization is suspicious, it is most likely a scam.
- Never click on a link or attachment in a suspicious email or text message, especially one from a first-time or infrequent sender. Phishing scams often claim that you should call, click, or open an attachment immediately to invoke fear or a sense of urgency.
- Always report phishing to your email provider, and block numbers that have sent phishing texts or made calls to your phone.
- Text or call the individual or company listed as the sender to verify the email is legitimate. Do not forward the email before verifying that it is legitimate.
Hackers and Cybersecurity professionals put a lot of time and effort into making fraudulent websites look as legitimate as possible. Here are some ways to check if a website it legitimate or trying to scam you.
Carefully Look at the Address bar and URL
- Be sure that the site is secured by looking at the address bar (URL) to see if there is an “s” in the URL, which should look like this “https://”to start with or has a lock symbol in the address bar. This does not guarantee against a scam site, but it shows that the site owner is using secured encryption processes to transfer data and protect itself from hackers.
Check the Contact Page
- Review the options for contacting the company. If you don’t see multiple options (phone, email, live chat, or physical address) then proceed with caution.
Review the Company’s Social Media Presence
- Most legitimate companies have some social media presence and activity. If you see the social media icons on their website, see if they link to a social media channel, and review the company reviews and see if you can find real employees of the company on LinkedIn.
Double Check The Domain Name
- Scammers will tend to create “similar” domain names to trick the user into thinking they are on a legit site, like Yah00.com or Amaz0b.net, making subtle changes that you may not even notice. Always double check the address bar to see if you have been redirected to a website that is not legitimate.
Look Up the Domain Age
- It is easy to look up the age of a website domain. Verifying the age of a site helps provide you with confidence that it has been in business for an established amount of time. Scam and fake sites usually have a short lifespan as they are rooted out early and shut down by legitimate business site owners.
Watch for Poor Grammar and Spelling
- Legitimate company websites will take great care in having a professional looking site. An excess of spelling, punctuation, and grammar errors could mean the website went up quickly. Occasional typos on a website can happen, but excessive errors could mean you are not on a legitimate site.
Walk Away If It’s Too Good to be True
- Though it is a common practice for some retailers to provide large price discounts on items to move inventory or promote a new product or service, if you find a site that offers an unbelievable deal, then think twice before continuing. If it’s too good to be true, then it probably isn’t legit.
Do Your Research
- A simple online search for the company’s reviews will tell you a lot about the business. See how recent the reviews are and if you see proactive responses from the company (where available.)
- Use the Better Business Bureauto research the reputation of a company.
Transferring Device Data
Move from Android to iPhone, iPad, or iPod touch – instructions from Apple on how to transfer data from an Android device to an iPhone
Move from iPhone to Android – instructions from Samsung on how to transfer data from an iPhone to an Android device
Samsung Support Page – a searchable page for operating all Samsung mobile devices, including set-up, basic operations, and advanced uses
Samsung User Manuals – provides links to the PDFs of all Samsung mobile device models, and provides instructions on how to access the user manual on your phone
iPhone User Guide – a searchable user guide on learning the basic of operating an iPhone
iPhone support page – a page of various weblinks for different iPhone uses including how to back up your data, managing your Apple ID, etc.
Apple’s iPhone Forum – a community forum for troubleshooting iPhone devices
iPad User Guide – a searchable user guide on learning the basic of operating an iPad
iPad Support Page – a page of various weblinks for different iPhone uses including how to back up your data, managing your Apple ID, etc.
Apple’s iPad Forum – a community forum for troubleshooting iPad devices